Our Company Has A Moral Compass – And We Use It
Ethical Roofing Pros In Houston, TX? You Found Us!
Houston Roofing Maintains The BBB’s Highest
Rating – We’re All About Roofing Done Right
It’s no secret – if you’re searching for a roofing contractor in Houston, TX, you want exceptional, not average. In the area, you’ll find a wide selection of roofers to choose from. But how can you narrow down your choices to only the best?
Easy.
Look for signs that they are ethical, open, and responsive to customers. A good way to do that is to check out ratings from the Better Business Bureau (BBB).
The BBB is an independent nonprofit organization that reviews and rates the performance of businesses, charities, and brands. Founded in 1912, it helps consumers choose which sellers to trust in different marketplaces. It sets standards, monitors compliance, and provides consumer services.
Houston Roofing & Construction maintains an A+ rating, the highest rating the BBB awards.
How do we do that?
We do so by excelling in every area of our business, from product selection to workmanship to customer service.
More Interesting Houston Roofing News & Info
- Our Culture BRINGS OUT Our Best
- We’re A Local Business Built On Trust
- Four Reasons To Say NO To A Roofing Contractor
We EXCEED The Better Business Bureau’s
Rating Criteria With Flying Colors
The BBB uses publicly available data to judge a business’s trustworthiness and responsiveness to customers. It also fields complaints about businesses from dissatisfied customers. The fewer complaints a roofing business has and the more responsive it is to customers, the higher its rating.
Our A+ rating is the highest possible – and that’s not an accident.
Houston Roofing & Construction has been diligent over the years to operate in a manner that is both ethical and respectful of the community we serve. And different categories of BBB rating support how well we’ve performed.
Our Complaint History Is A Testament To
Our Outstanding Customer Service
The BBB examines a roofing contractor’s complaint history to determine the following:
- Are there a lot of complaints?
- How does this number compare to those of other businesses?
- How many of the complaints filed remain unresolved?
- How responsive is the company to customer complaints?
At Houston Roofing, our work rarely, if ever, results in a complaint to the Better Business Bureau. We are careful not to let misunderstandings escalate. We keep our clients informed, encourage open communication, and request feedback from customers to ensure their complete satisfaction.
On the rare occasion that a complaint is filed, we respond immediately. We never pass the blame – instead, we take responsibility and work to fix the problem.
End of story.
Honest Roofing Advertising In Houston, TX
The BBB evaluates a roofing company’s trustworthiness in part through the truthfulness of its advertising.
At Houston Roofing, we NEVER make false, misleading, or deceptive claims in our advertisements. The truth is… we don’t have to.
We adhere to four core values that always keep us out of trouble:
- Integrity
- Education
- Accountability
- Professionalism
These time-tested principles guide every customer interaction, sales consultation, and advertisement we’re involved with. They prevent us from ever being false, deceptive, or misleading – not in advertising, not in person, and not over the phone.
You can always trust what we say, whether during a roof assessment or a project update.
Superior BBB Roofing Standards
To earn and maintain a high rating, the BBB requires businesses to uphold its standards of honesty, transparency, and responsiveness year after year. If we failed to do so, our rating would drop.
For example, a government action for illegal activity or unsavory business practices would cause a company’s rating to plummet. So would a sudden rash of unaddressed complaints or a failure to provide all the essential information about products, ownership, and local physical address.
Because of our A+ rating at Houston Roofing & Construction, you can be assured that we are a legitimate business that has passed all local and state requirements and has effectively responded to any customer issues.
Roofing Licenses And Accreditations
The BBB makes sure businesses adhere to all licensing regulations.
Although most states require roofing contractors to be licensed to ensure they meet all safety, background, and training minimums, our state does not. We feel this is a mistake because anybody can call themselves a roofer and start charging homeowners.
To distinguish ourselves from this type of unproven roofing company, we are licensed by RCAT. The Roofing Contractors Association of Texas is a trade association dedicated to promoting ethics, education, and enhancing the image of the state’s roofing industry.
We are also GAF Master Elite certified, the highest certification offered by GAF Materials Corporation. We’ve even won the company’s highest award – the President’s Club Award, which puts us among the top 2% of roofing contractors in the nation.
So, if you need a roof replacement or roof repair in Houston, TX and would like to work with an A+ roofing contractor, contact us at Houston Roofing & Construction to schedule a consultation.