It’s Hard Not Bragging About Our Great Reviews
At Houston Roofing, It’s Hard Not To Brag
About Our Excellent Reviews
Customer Satisfaction Begins
With Amazing Employees
In the world of roofing and construction, it isn’t easy to acquire five-star ratings and stellar customer reviews. They must be hard-won, rightly earned, and well-deserved. It’s a competitive world out there, and, in the end, the customer always gets the last word.
However, many roofing companies don’t make the cut and fail to earn the approval of their customers. In an industry that relies on great reviews, some poorly-reviewed contractors even resort to desperate measures like paying for reviews!
At Houston Roofing & Construction, we’ve proudly earned over 190+ Google reviews, and almost all are five-star praises. Plus, we’ve gotten over 100 five-star reviews on the independent 3rd party website GuildQuality, proving we rightfully deserve our excellent standing.
Fortunately, we never have to rely on tricks to boost our ratings because we know exactly how to receive blush-worthy reviews.
So, how do we do it?
Customer satisfaction comes down to our expertly trained, knowledgeable, and always professional employees.
We Invest In Our Full-Time Hires
Customers know when their roofing company cares – they can spot insincerity a mile away. Passion and care show in a contractor’s customer service and the final product.
This makes investing in full-time hires all the more crucial to establishing customer satisfaction.
Unfortunately, workers float in and out of this industry like leaves in the wind. Some people hang around for storm season, picking up roofing jobs as they come before moving on to the next city. And many roofing companies bring on subcontractors to keep their costs down and their projects moving quickly.
We never use day laborers at Houston Roofing & Construction. Instead, we invest in our carefully selected employees – and we don’t use the word “employee” loosely.
Our Project Managers work with us full-time, ensuring they’ve received quality training and have practiced excellent customer service skills.
When you value the customer as much as we do, we can’t help but emanate enthusiasm and professionalism.
Professionalism Goes A Long Way
Professionalism is a must in gaining customer trust and connection. Roofing requires finesse, skill, and knowledge, but customer satisfaction requires clear communication and kindness.
It’s sad but true that professionalism is hard to come by in this business. Roofing contractors are known for being late or not showing up at all. Many others keep their customers in the dark, withhold information, or sneak in hidden fees after the fact.
We refuse to use sketchy sales tactics. They’re wrong and, frankly, unnecessary. Instead, we’re honest and straightforward – even if that means losing the job.
Plus, we keep you informed on your project and talk through any issues that may arise. We mean it when we say, “we’re here if you need us.”
Like true professionals, we show up when we say we will. We don’t give you a window – we give you a set time and stick to it.
However, professionalism is only part of the equation that earns us our five-star reviews.
Customers Benefit From Our Experience
Along with professionalism, roofing experience, and prior knowledge are vital in making a happy customer. Hands-on experience is priceless and can only be earned over time. Every roof is different, so installers better be equipped and prepared to dive in no matter what.
Because many other roofing companies hire subcontractors, there’s no telling what kind of experience they have or how much knowledge they’ll bring to the project. Gathering a rag-tag team is risky, and your results may suffer because of it.
Our employees come from all different professional backgrounds, bringing their prior knowledge with them and infusing it with our roofing expertise. Most of our installers have been with us for 3+ years and have completed hundreds of jobs, making them invaluable assets.
From our honesty to our courtesy, our customers see the incomparable benefits of our dedicated and experienced team.
Get Nothing Less Than Five-Star Treatment
At Houston Roofing & Construction
Houston customers deserve the best when it comes to roofing. We’re not just talking about fantastic products and installations — we’re talking about unmatched customer care.
Well-rounded employees make for a well-rounded customer experience, and homeowners shouldn’t settle for anything less.
Other companies still haven’t gotten the hint as they scramble to compete with the best. There’s no shortcut to greatness – reviews speak for themselves.
At Houston Roofing & Construction, we’ve earned every one of our raving fan reviews, and their fantastic feedback humbles us.
Our professional and experienced employees are here for you, from your first phone call to your final walkthrough.
We’re dedicated to giving our customers the ultimate experience and spectacular, long-lasting results.
If you need a new roof for your Houston area home and want it done by true roofing professionals, contact us at Houston Roofing & Construction for a free estimate.