Our Four Core Values Are Non-Negotiable

March 18, 2024

Our Core Values Are Non-Negotiable –
The Proof’s In Our Stunning Results

We Do What’s Right  – End Of Story

We know you have various options when looking for roofing services in Houston.

You may look for the cheapest roofer or the one that can start as soon as possible.

However, when you’re looking for a roof replacement contractor or need your roof repaired, you want a company that puts its customers first.

An ethical company with values it sticks to.

At Houston Roofing & Construction, our four core values have guided us from day one and exist to ensure you get the service you deserve.

  1. Integrity
  2. Accountability
  3. Education
  4. Professionalism

And our reviews prove that we uphold each value without exception.

Integrity – Even When It Hurts

Acting with integrity is easy when it costs you nothing. It’s easy to talk about when you aren’t faced with showing it’s who you are.

At Houston Roofing & Construction, we don’t just talk the talk, but we walk the walk.

So, when we encounter an unexpected problem, we solve it – even if it takes more time or makes for a smaller project.

We ALWAYS do the right thing, even if that means telling you “No” when saying “Yes” would be much easier on us.

We could have taken advantage of Brittany, but that’s just not our way.

Brittany S.

“I called Houston Roofing and Construction for a leak that we assumed was from our roof. Turns out the leak was from our balcony! Dustin spent an hour with us trying to pinpoint the exact location of the leak, which saved us so much time and money on this issue.

We do have an old roof, so we still did the roof inspection, and he was very honest with me about the life expectancy left and future options. I probably asked way too many questions, but he was very helpful and answered them all. He didn’t try to oversell me on anything. Obviously, this experience will have me using this company for my future roofing needs.”

It would have been easy to sell Brittany a new roof—and it wouldn’t even have been wrong to do so, considering its age. But it wasn’t necessary, and such an extensive project didn’t meet her needs.

Accountable To A Higher Standard

Not only are we accountable to our customers, we’re accountable to each other. We’re not in the business of making excuses or doing substandard work.

One of the reasons we offer such a strong warranty is that we hold ourselves accountable. To ourselves and to you.

When we promise to do something, we do it. We’re committed to being the contractor you can trust.

Keeping our word allowed Mr. S to enjoy the process and trust the longevity of his roof replacement.

Mr. S.

“I needed my 23-year-old roof replaced. I’m not planning on ever moving, so I wanted to get the best roof from the best company I could, not the cheapest. I feel confident that I got that with Houston Roofing & Construction.

Justin’s professionalism and knowledge are what sold me on his company. He delivered on everything he promised, which is rare these days. The crew that did the roofing was outstanding. There were no issues at all. I highly recommend them and would certainly use them for any other work I might need done.”

It’s shocking how happy you can make people just by keeping your word.

Education Matters

The state of Texas doesn’t require any licenses to become a roofer.

Yeah – we don’t agree with it either.

But we don’t take that as permission to ignore the need to train (and keep training) our installers.

We voluntarily obtain licenses like that offered by the Roofing Contractor Association of Texas (RCAT).

Whether it’s building codes or new technology being introduced, education is crucial to the success of your roof installation or repairs.

This knowledge came in handy when it was time to take care of Hannah’s leaky roof.

Hannah R.

“Following our last roof installation, within a couple of years we had roof leaks and ceiling water damage occur inside the house. We had several roofing contractors come and inspect the roof and ceilings, trying to find the leaks so they could be fixed. They would “fix” the leaks just to find that during the next hard rain, they would show back up.

We contacted Houston Roofing and Construction to check it out. Robert, the project manager, came by at the appointed time, conducted himself in a professional manner, and performed a thorough inspection of the ceilings, roof, and attic, complete with photos.

He explained to me where the roof was leaking and where the water was running down the inside of the attic and pooling on the ceiling sheetrock. Robert quoted me a cost for the repair, which seemed fair to me. We scheduled the day and time for the repair work to be done.

Robert and his crew showed up at the appointed time and completed the work the same day. This was over a year ago, and lots of rain since the repair work was done, and not one drop has made it through the repair to this day. Great job guys! I would highly recommend y’all to any of my family and friends!”

Knowing where to look is second only to refusing to stop looking until we find the true source of your problem. For Hannah, that patience and care ended her troubles for good and at a fair price.

Professionalism Is Mandatory

Professionalism is a mindset. It must permeate your business for your customers to truly feel it when you enter their homes.

This is our approach to the roofing industry.

We treat our customers respectfully, conduct ourselves professionally, and never let these foundational tenets become secondary.

You’ll be met with the treatment you and your home deserve, which is the least you should expect from your local roofing company.

Kerlys was comforted by our willingness to take them through each step and explain why they were important.

Kerlys A.

“Everything was handled very professionally. My project manager, Robert, answered all of my questions and walked me through the whole process of my roof replacement.

When the roofers were done, the project manager on site checked the clean-up, inspected my roof, and went into my attic to make sure everything went well. They even followed up with me a few days later. Great service overall!”

Treating people properly makes everything go smoother.

Expect More From Your Roofing Contractor

We refuse to let our core values slide.

We’ve followed these values since our founding, and they’re why we’re one of the most trusted names in roofing. And in a state where anyone can call themselves a roofer, you’ll want to make sure you hire one you can trust.

So trust the company whose community proves we are who we say we are.

When you’re ready to experience top-notch roofing services in Houston, call Houston Roofing & Construction to get your free estimate.

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